Frequently Asked Questions

Still have questions? Call us at 877-484-2372 to speak with a customer representative.

Have a question about Online Banking or need help?

Call us at 877-484-2372 between the hours of 7:00 a.m. to 5:00 p.m. Mountain Time on any business day.

Or feel free to email us at:

Online Banking-

Home Builder Finance-


Notice of Error, Requests for Information and Qualified Written Requests must be sent to:

Colorado Federal Savings Bank

Attention: Loan Servicing

8400 E. Prentice Ave, Suite 840, Greenwood Village, CO 80111

What types of accounts does CFSB offer?

Colorado Federal Savings Bank currently offers online savings and CD accounts for online application. For inquiries about business accounts, please contact our treasury and Cash Management department at

Can I open an online account in the name of my trust or business?

No, we do not offer trust accounts or online applications for business accounts.

How do I open a new account?

The first step to a new account at CFSB is to complete the online application. The application process requires the following information:

  • First Name
  • Last Name
  • SSN
  • Date of Birth
  • Drivers License/ID Information
  • Mother's Maiden Name
  • Physical Address
  • Your E-mail Address
  • Funding Account Information

You will receive an e-mail with important information once your application has been processed or if additional information is needed to complete your application. 

Can I open an account through the mail or in person?

Colorado Federal Savings Bank is an online only bank. We only accept account applications through our secure website. 

Can I add a POD or beneficiary to my account?

The bank will only allow U.S. citizens and permanent resident aliens with a valid social security number to be added as a POD to an account. POD’s can be added via the online application for new customers and secure message for existing customers. The bank will allow four joint owners to be designated on an account and up to five payable on death designations per account in equal percentages.

Please note, the bank does not provide estate planning advice. Please be sure to contact your legal professional to ensure this designation is right for you.

How do I fund my new online account?

All funds are transferred into your account by ACH electronic transfer or internal transfer. For CD Accounts You will be asked for your funding account information during the application process. Savings accounts will be funded after the account is opened through the online banking system. We do not accept checks or wire transfers.

I set up my account, logged in and was restricted access. Why?

The safety and security of your personal information is important to Colorado Federal Savings Bank. Once you have applied for Online Banking access we will review your application to ensure your identity has been validated during the application process and to ensure your accounts are properly linked to your Online Banking profile. You will receive a series of status e-mails which are sent to the e-mail address you provided during the application process. Colorado Federal Savings Bank will notify you via e-mail when access has been granted. 

Do you have any special restrictions on your accounts?

For the security of our online retail customers, Colorado Federal Savings Bank will block external ACH debits requesting the removal of funds from your account.

International Account Access

Due to recent changes in cybersecurity, international privacy concerns, and consumer account security, Colorado Federal Savings Bank does not offer international account access. While we understand that our customers travel on occasion, it is our priority to ensure that our customer's data, security, privacy, and accounts are protected at all times.

Can I open a Savings or CD account in the name of my trust, IRA, or Non-Profit?

At this time we do not offer accounts for Trusts, IRA’s or Non-Profits. Additionally, PODs cannot be in the name of a trust, IRA, or Non-Profit. Only natural individuals that are U.S. citizens or permanent resident aliens with a valid social security number can be added as a POD to an account.

Can I open an account or withdrawal/deposit money in person?

Colorado Federal Savings Bank is an online only Bank. We do not have any physical locations for in person service.

What if I forget my password?

To reset your password, please perform the following:

  • Click "Login" in the upper right hand corner
  • Click "Forgot"
  • Enter your username and Email address and hit "Next"
  • Select either "Send via email" or "Send via SMS text". Sending via email is suggested.
  • A Password reset link will be sent to your email address
  • Go to your email inbox, find the reset password email and click "Reset password". If you do not see this email in your inbox please check your junk or spam folders.
  • Select how you wish to have your verification code provided (Text or Call)
  • Once the code is received input your code
  • Enter your new password according to the password rules and hit "Update"

What if my password has been disabled?

For your protection, if you or someone trying to access your accounts enters an incorrect password three times, we disable your Online Banking access. Please contact us at 877-484-2372 during business hours to have your password reset and security enabled.

What if I forget my username?

For your protection, we ask you to contact us to have your username provided. Please call our Online Banking support toll free at 877-484-2372 Monday through Friday from 7 am to 5 pm Mountain Time. You may also follow these steps to recover your username:

  • Click "Login" in the upper right-hand corner
  • Click "Forgot"
  • Click "Try another way"
  • An email willl be sent to you that contains your username

How do I change my password?

To change your password, login to your account using your existing username and password. If you do not know your existing password please refer to the "What if I forget my password?" question above. Once logged in follow these steps:

  • Click on your name in the lower left-hand corner
    • If you are on the mobile application you will need to click on the three stacked lines in the upper left-hand corner to make this appear.
  • Click "Personal Settings"
  • Click "Security"
  • Click "edit" next to your current password
  • Enter your current password, your new password and then confirm your new password and hit "Save"

What you can do to protect your account.

  • Use strong and unique password that are not easily guessed.
  • Do not re-use your CFSB online banking password for any other accounts.
  • We strongly advise that you do not write your password down, give it to anyone that is not on your account, or store your password on a device that can be accessed by the public.
  • We will never ask you to provide your two-factor authentication code. Do not, under any circumstances give your two-factor authentication code to anyone.
  • If you receive a 2FA request on your device, but you were not trying to login, please change your password immediately and contact us.
  • Monitor and manage devices that can and have been used to access your account by signing in and navigating to "Recently used devices" in Settings.
  • Make sure the device you are using to login to your account is safe by keeping web browsers and operating system software updated and antivirus software is highly recommended.
  • Do not connect to online banking from insecure internet connections.

Do I need any special hardware or software?

No special hardware or software is required to use Online Banking. All you need is a computer or mobile phone with access to the internet.

To help ensure security, we recommend that any computer you use to access Online Banking have spyware protection, virus protection and a personal firewall. Moreover, keeping your machine updated with the latest security patches is also good practice.

What are the Browser Requirements?

To help ensure security and proper functionality, you must use a browser that meets or exceeds the following requirements:

  • 128-bit encryption
  • You must have Cookies and JavaScript enabled
  • We recommend using a browser with the latest service packs installed for optimal viewing performance

What is encryption?

Encryption is the process by which data or information is converted into private or secret code that cannot be deciphered. This ensures secure transmission by preventing any non-authorized party from reading or changing data. Information is decoded only when it reaches its destination.

How we protect your information.

  • Online Banking resides on a secure server and Colorado Federal Savings Bank uses encryption technology to ensure the safety and integrity of your account.
  • Online Banking access requires secure authentication with username and password.
  • In addition, we have implemented Two-Factor Authentication (2FA) and device recognition as additional layers of protection.
    • 2FA has become an industry standard practice to effectively protect accounts and information from potential unauthorized access which sends a confidential code to your registered device to confirm that it is you who are logging in to your account.
    • Device recognition - our system recognizes devices you use to sign into your account. When a new device is used to login to your account, multi-factor authentication will be required.

What is Two-Factor Authentication?

Two Factor Authentication (2FA) has become an industry standard practice used to help secure your account and information so it can only be accessed by you. You have probably used some form of two factor authentication at other financial institutions or for other services. Two-factor authentication here at Colorado Federal Savings Bank will consist of you providing a phone number, using Authy, or another authentication app you are familiar with, and verifying the token provided to you any time a new device is seen or if a high-risk activity is being requested.

You can call our customer support staff if you have any questions at (877)-484-2372 Monday through Friday from 7 am to 5 pm MST.

What will I need to set up two-factor authentication?

You will need a valid, working phone number that allows incoming calls or text messages. If you have any form of robo-call blocking, call screening or blocking, or unknown number detection on your phone, you may not be able to successfully set up two-factor authentication as the message or call may be blocked. It is recommended that you temporarily disable these security features to complete the two-factor authentication registration. Once this two-factor setup is completed, save the phone number or text message sender number in your contacts as a trusted sender and you can re-enable the security feature.

How do I setup two-factor authentication?

You will be prompted during your initial login to setup two-factor authentication. You will begin by choosing between Voice or text message, Authy, or Authenticator App. If you do not have prior experience with Authy or another authenticator application please select Voice or text message. If you choose Voice or text message you will then input your phone number. Once input, you will be able to choose Text Message/SMS or Phone call. If you use a landline please select Phone call, for all other phone numbers we suggest Text Message. Once you make your selection the two-factor authentication program will send you a text message or will call you with a 5-6 digit “token” or code that will need to be input in order to complete the setup.

Will I need to set this up each time I login?

The initial setup will only be completed one time. If during the initial setup you check the box that says not to send codes when using this browser, you will not need to verify using 2FA each time you login. For an extra layer of security, do not check this box and you will be prompted for a code each time someone attempts to login to your account.

When will 2FA prompt?

Two-factor authentication will be prompted whenever you are logging in on an unregistered/unrecognized browser or device.

How does 2FA help protect my account?

If a bad actor is able to obtain your username and password and attempts to login from their computer, an unrecognized device, these security measures will prompt them for the code that was sent to your personal phone number, in most cases they will not have access to. Because they will not be able to verify the code sent to your own personal phone number, they will not be able to login. They will also be unable to change the phone number the token codes are sent to. It is important that you never share two factor codes with any person requesting them if you are not actively logging into your account. We will never call you and ask for your Two Factor Code.

I already have anti-virus and a personal firewall. Why do I need this?

We are glad to hear you use antivirus software and a personal firewall. Be sure that you keep both programs up-to-date for the best possible protection against viruses, Trojans, and hackers. This two-factor authentication security feature protects against other kinds of threats such as a stolen login name and password. It works with your other personal security programs as an added layer of security for your online banking transactions.

What documents are needed to open a Certificate of Deposit?

We will verify all of your information during the application process. We will contact you directly if we have any issues verifying your identity to request additional documentation.

Will you mail me a paper Certificate of Deposit?

You will not receive any documents in the mail for our online accounts. When your new Certificate of Deposit application is processed we will create a new account notice which serves as a copy of your Certificate of Deposit. This document can be accessed by logging back into the application system and selecting “View and Upload Documents” on your recent application.

Will I get statements for my Certificate of Deposit?

Yes, you will have access to monthly E-statements on our online banking site. We do not offer mailed statements.

When do I start earning interest on my Certificate of Deposit?

The night that your application is processed and funded.

When will is see my new Certificate of Deposit balance online?

Provisional credit will show online the next morning after your account is opened.  

What is the initial hold period on my new Certificate of Deposit?

All of our CD’s have an initial hold period of 7 days where no withdrawals can occur.

Can I make a partial withdrawal on my Traditional Certificate of Deposit?

Our traditional CD’s will allow for partial withdrawals and full account closures prior to maturity. Please note that the penalty will be assessed only on the amount that is removed from your account.

Can I make a partial withdrawal on my No Penalty CD?

No. Partial withdrawals are not permitted from a No-Penalty CD. You may withdraw your full balance plus all the interest you’ve earned beginning seven days after funding.    

What is the difference between a No Penalty CD and Traditional CD?

The full balance of a No-Penalty CD may be withdrawn anytime beginning seven days after funding for new accounts or during the 10-day grace period at maturity. Our traditional CD has an early withdrawal penalty if the balance is withdrawn before the maturity date.

How do I close my account or make changes to my Certificate of Deposit?

Closure and account modification requests (terms changes, adding money, and removing money) must be received through our secure message system. For the security of your account and funds, we will not accept request by mail.


To access the secure message system, you must first log into online banking. Next, click on “Message” button which can be found at the top, between “Transfer” and “Documents”. Once there click “Send us a message” or “Start a conversation” and type out your requested actions you would like taken on your certificate of deposit.


You will receive a confirmation e-mail when your closing transfer or account maintenance has been completed.


If you requested an account closure, your funds will be sent to the external account on file. If this account is no longer valid, please call us before your maturity date so we can establish a new external account. CFSB does not issue checks or send wires to close accounts.

What documents are needed to open a savings account?

We will verify all of your information during the application process. For the security of our customers personal information and to prevent identity theft, you will be required to upload a copy of the primary and joint account holders (if applicable) valid Driver’s License or State ID for any application requesting an online savings account. 

What kind of transactions can I perform within Online Banking?

Within Online Banking it is possible to:

  • View and print account history and transactions
  • Review account balances
  • Transfer funds to and from verified external accounts (only available with savings accounts)
  • Contact the deposit department through sending a message
  • Access your statements and documents
  • Update your personal information such as your address, phone numbers, email address as well as your login information


How long does it take for my transactions to process?

ACH transfers to your external account can take up to 2-3 business days to complete.

When do deposits start accruing interest and how long are they on hold?

Interest starts accruing on your deposit starting the business day after being processed.

ACH deposits into your CFSB savings account are held for 4 business days before those funds are available for withdrawal. For security reasons, your initial deposit can be held longer.

How do I know if a transaction I made went through?

Account information is updated daily. This allows you to verify your transaction by reviewing your account history to see if it reflects that your transaction has been processed. All transactions will appear on your Colorado Federal Savings Bank E-statement as well.

Is there a limit on the number of transactions I can perform?

Federal Regulation D requirements allow a maximum of six (6) withdrawals per monthly payment cycle on your online savings account. Exceeding this limit can result in fees and account closure. There are no limitations on deposits. 

How current is my account information?

Your account information is updated daily. 

Will I get statements for my Online Savings Account?

Yes, you will have access to monthly E-statements on our online banking site. We do not offer mailed statements.

Can I make a withdrawal with Online Banking?

Yes, you may schedule ACH transfers to your verified external accounts from our online banking system. As a security precaution, CFSB does not accept ACH transfers sent from outside sources requesting the removal of funds from your account.

Do you offer checks or a Debit Card?

For security, funds from your online savings account can only be accessed by our online banking site. CFSB does not issue Debit Cards or checks on savings accounts.

How do I close my account?

To close your savings account, you will schedule a full balance transfer to one of your established external accounts. At this point you can send a secure message requesting the account be closed or respond to our low balance email sent the next business day.