Frequently Asked Questions

Still have questions? Call us at 877-484-2372 to speak with a customer representative.

Have a question about Online Banking or need help?

Call us at 877-484-2372 between the hours of 7:00 a.m. to 6:00 p.m. Mountain Time on any business day.

Or feel free to email us at:

Online Banking-

Home Builder Finance-

Notice of Error, Requests for Information and Qualified Written Requests must be sent to:

Colorado Federal Savings Bank

Attention: Loan Servicing

8400 E. Prentice Ave, Suite 840, Greenwood Village, CO 80111

What types of accounts does CFSB offer?

Colorado Federal Savings Bank currently offers online savings and CD accounts for online application. For inquiries about business accounts, please contact our treasury and Cash Management department at

Can I open an online account in the name of my trust or business?

No, we do not offer trust accounts or online applications for business accounts.

How do I open a new account?

The first step to a new account at CFSB is to complete the online application. The application process requires the following information:

  • First Name
  • Last Name
  • SSN
  • Date of Birth
  • Drivers License/ID Information
  • Mother's Maiden Name
  • Physical Address
  • Your E-mail Address
  • Funding Account Information

You will be asked to create a Login Name and Password during the application process.

You will receive an e-mail with important information once your application has been processed or if additional information is needed to complete your application. 

Can I open an account through the mail or in person?

Colorado Federal Savings Bank is an online only bank. We only accept account applications through our secure website. 

Can I add a POD or beneficiary to my account?

The bank will only allow U.S. citizens and permanent resident aliens with a valid social security number to be added as a POD to an account. POD’s can be added via the online application for new customers and secure message for existing customers. The bank will allow four joint owners to be designated on an account and up to five payable on death designations per account in equal percentages.

Please note, the bank does not provide estate planning advice. Please be sure to contact your legal professional to ensure this designation is right for you.

How do I fund my new online account?

All funds are transferred into your account by ACH electronic transfer or internal transfer. For CD Accounts You will be asked for your funding account information during the application process. Savings accounts will be funded after the account is opened through the online banking system. We do not accept checks or wire transfers.

I set up my account, logged in and was restricted access. Why?

The safety and security of your personal information is important to Colorado Federal Savings Bank. Once you have applied for Online Banking access we will review your application to ensure your identity has been validated during the application process and to ensure your accounts are properly linked to your Online Banking profile. You will receive a series of status e-mails which are sent to the e-mail address you provided during the application process. Colorado Federal Savings Bank will notify you via e-mail when access has been granted. 

Do you have any special restrictions on your accounts?

For the security of our online retail customers, Colorado Federal Savings Bank will block external ACH debits requesting the removal of funds from your account.

International Account Access

Due to recent changes in cybersecurity, international privacy concerns, and consumer account security, Colorado Federal Savings Bank does not offer international account access. While we understand that our customers travel on occasion, it is our priority to ensure that our customer's data, security, privacy, and accounts are protected at all times.

Can I open a Savings or CD account in the name of my trust, IRA, or Non-Profit?

At this time we do not offer accounts for Trusts, IRA’s or Non-Profits. 

Can I open an account or withdrawal/deposit money in person?

Colorado Federal Savings Bank is an online only Bank. We do not have any physical locations for in person service.

What if I forget my password?

To reset your password, please perform the following:

  • Click the Home button in the upper right hand corner
  • Click Login
  • Enter your username
  • Click the link labeled Reset Password
  • Enter the following information:
  1. Username
  2. Enter your email address. The email address must match the address we have on file.
  3. Enter an email Subject. This is used to help you recognize the password reset email.
  • Once you click continue, you will be sent an email with a password reset link, please follow this email.
  • Once you have been redirected, please answer your password reset security question.
  • Enter your new password.

What if my password has been disabled?

For your protection, if you or someone trying to access your accounts enters an incorrect password three times, we disable your Online Banking access. Please contact us at 877-484-2372 during business hours to have your password reset and security enabled.

What if I forget my username?

For your protection, we ask you to contact us to have your username reset. Please call our Online Banking support toll free at 877-484-2372 during business hours.

How do I change my password?

To change your password, log into your account using your existing password. Once you are inside your account, go to the Account Services menu and select "Change Password", where you will be prompted to provide your old password and to type a new password. If you do not know your existing password, refer to the "What if I forget my password?" Q&A. 

What can I do to safeguard my account information?

Below are best practices for safeguarding your account:                 

  • Do not leave your account information out in an open area or on your computer screen accessible by others.
  • Do not send your Login Name or Password or privileged account information over any e-mail system.
  • Do not leave your Computer unattended while you are connected to Online Banking.
  • Do not enter your Login Name or Password into Online Banking when there are others nearby who could observe you doing so.
  • We recommend that you log out of Online Banking and close your browser completely after each session and/or clear cache and history.
  • We recommend that any computer you use to access Online Banking have spyware protection, virus protection and a personal firewall. Keeping your machine updated with the latest security patches is also good practice.

Do I need any special hardware or software?

No special hardware or software is required to use Online Banking. All you need is a computer and access to the Internet. Our site is best viewed using the most current Microsoft Internet Explorer web browser.

To help ensure security, we recommend that any computer you use to access Online Banking have spyware protection, virus protection and a personal firewall. Moreover, keeping your machine updated with the latest security patches is also good practice.

What are the Browser Requirements?

To help ensure security and proper functionality, you must use a browser that meets or exceeds the following requirements:

  • 128-bit encryption
  • You must have Cookies and JavaScript enabled
  • We recommend using a browser with the latest service packs installed for optimal viewing performance

What is encryption?

Encryption is the process by which data or information is converted into private or secret code that cannot be deciphered. This ensures secure transmission by preventing any non-authorized party from reading or changing data. Information is decoded only when it reaches its destination.

Is my account safe from unauthorized access?

Online Banking resides on a secure server and Colorado Federal Savings Bank uses encryption technology to ensure the safety and integrity of your account. In addition, we have implemented an additional layer of protection for our customers called Multi-Factor Authentication (MFA). MFA offers additional protection by requiring customers to provide a different combination of information for online access to accounts. In order to access any account via Online Banking, the user needs a login password. Therefore, we strongly advise that you do not write your password down or give it to anyone that is not on your account.

I was prompted to enter personal information the first few times I logged onto Online Banking. Why was I asked for this information?

In order to make your online banking experience as secure as possible, we are requesting all customers complete a security feature that detects any uncharacteristic or unusual behavior involving your account. If anything out of the ordinary is detected, we will verify your identity.

As our customer, we know how you typically behave: what types of transactions you conduct, when and from where. If we detect any activity that does not seem like your typical behavior, we will prompt you to further verify your identity so that we can ensure it is you and not a fraudster attempting to comprise your account. This will only happen on rare occasions. Normally, you will not be asked for any additional information.

For example, if someone tries to sign in with your login name and password from a computer in a foreign country shortly after you have logged off from your normal computer at home, we would verify that it is really you trying to access your account. 

Will I be asked for more information?

You will only be prompted to enter additional information when a particular activity or transaction appears to be uncharacteristic of your typical behavior. 

What additional information will I be asked?

If any unusual or uncharacteristic behavior is detected you will be asked to answer several of the security questions you chose when you set up your online account. This will most likely be a very rare occurrence.

How are you able to detect unusual or uncharacteristic behavior?

The security system takes into account factors such as the type of transactions you ordinarily perform, the computers you typically use to access your accounts, or the typical security settings for your computer. Hundreds of factors are used create a profile that is unique to you. Your unique profile allows us to make decisions about whether the user conducting a given activity or transaction within your account is really you.

How do I know it is working?

You only need to complete the set-up process once; afterwards the new security system will work automatically. That means you are being protected every moment - when you are online and more importantly when you are not. Occasionally, you will see a padlock symbol in the address bar of your browser to remind you that you are being protected.

How will this help prevent online fraud?

If your login name and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction. If the user is unable to provide this information or cannot be reached on the phone, the activity would be blocked. This added layer of security helps us protect your online account at all times.

I already have anti-virus and a personal firewall. Why do I need this?

We are glad to hear you use antivirus software and a personal firewall. Be sure that you keep both programs up-to-date for the best possible protection against viruses, Trojans, and hackers. This Multi-Factor Authentication security feature protects against other kinds of threats such as a stolen login name and password. It works with your other personal security programs as an added layer of security for your online banking transactions. 

What documents are needed to open a Certificate of Deposit?

We will verify all of your information during the application process. We will contact you directly if we have any issues verifying your identity to request additional documentation.

Will you mail me a paper Certificate of Deposit?

You will not receive any documents in the mail for our online accounts. When your new Certificate of Deposit application is processed we will create a new account notice which serves as a copy of your Certificate of Deposit. This document can be accessed by logging back into the application system and selecting “View and Upload Documents” on your recent application.

Alternatively this document can be accessed by logging into the online banking system and selecting “Open a New Acct” followed by “View and Upload Documents” on your recent application.

Will I get statements for my Certificate of Deposit?

Yes, you will have access to monthly E-statements on our online banking site. We do not offer mailed statements.

When do I start earning interest on my Certificate of Deposit?

The night that your application is processed and funded.

When will is see my new Certificate of Deposit balance online?

Provisional credit will show online the next morning after your account is opened.  

What is the initial hold period on my new Certificate of Deposit?

All of our CD’s have an initial hold period of 7 days where no withdrawals can occur.

Can I make a partial withdrawal on my Traditional Certificate of Deposit?

Our traditional CD’s will allow for partial withdrawals and full account closures prior to maturity. Please note that the penalty will be assessed only on the amount that is removed from your account.

Can I make a partial withdrawal on my No Penalty CD?

No. Partial withdrawals are not permitted from a No-Penalty CD. You may withdraw your full balance plus all the interest you’ve earned beginning seven days after funding.    

What is the difference between a No Penalty CD and Traditional CD?

The full balance of a No-Penalty CD may be withdrawn anytime beginning seven days after funding for new accounts or during the 10-day grace period at maturity. Our traditional CD has an early withdrawal penalty if the balance is withdrawn before the maturity date.

How do I close my account or make changes to my Certificate of Deposit?

Closure and account modification requests (terms changes, adding money, and removing money) must be received through our secure message system. For the security of your account and funds, we will not accept request by mail.

To access the secure message system you must first log into online banking. Next, click on the “Contact Us” link in the top menu bar. Complete and submit the secure message form on the following screen with your requested actions on your certificate of deposit.

You will receive a confirmation e-mail when your closing transfer or account maintenance has been performed.

If you requested an account closure, your funds will be sent to the external account on file. If this account is no longer valid, please call us before your maturity date so we can establish a new external account. CFSB does not issue checks or send wires to close accounts.

What documents are needed to open a savings account?

We will verify all of your information during the application process. For the security of our customers personal information and to prevent identity theft, you will be required to upload a copy of the primary and joint account holders (if applicable) valid Driver’s License or State ID for any application requesting an online savings account. 

What kind of transactions can I perform within Online Banking?

Within Online Banking it is possible to:

  • View and Print Account History
  • Review Account Balances
  • Transfer funds between established external accounts
  • Send secure messages to the customer service department
  • Access Electronic Statements in the “ES” tab
  • Update personal and login information

How long does it take for my transactions to process?

ACH transfers to your external account can take up to 2-3 business days to complete.

When do deposits start accruing interest and how long are they on hold?

Interest starts accruing on your deposit starting the business day after being processed.

ACH deposits into your CFSB savings account are held for 4 business days before those funds are available for withdrawal. For security reasons, your initial deposit can be held longer.

How do I know if a transaction I made went through?

Account information is updated daily. This allows you to verify your transaction by reviewing your account history to see if it reflects that your transaction has been processed. All transactions will appear on your Colorado Federal Savings Bank E-statement as well.

Is there a limit on the number of transactions I can perform?

Federal Regulation D requirements allow a maximum of six (6) withdrawals per monthly payment cycle on your online savings account. Exceeding this limit can result in fees and account closure. There are no limitations on deposits. 

How current is my account information?

Your account information is updated daily. 

Will I get statements for my Online Savings Account?

Yes, you will have access to monthly E-statements on our online banking site. We do not offer mailed statements.

Can I make a withdrawal with Online Banking?

Yes, you may schedule ACH transfers to your verified external accounts from our online banking system. As a security precaution, CFSB does not accept ACH transfers sent from outside sources requesting the removal of funds from your account.

Do you offer checks or a Debit Card?

For security, funds from your online savings account can only be accessed by our online banking site. CFSB does not issue Debit Cards or checks on savings accounts.

How do I close my account?

To close your savings account, you will schedule a full balance transfer to one of your established external accounts. At this point you can send a secure message requesting the account be closed or respond to our low balance email sent the next business day.