Frequently Asked Questions
Customer Service
Q: Have a question about Online Banking or need help?
Call us at 877-484-2372 between the hours of 7:00 a.m. to 7:00 p.m. Mountain Time on any business day.
Email us We will respond to your email inquiry at our earliest convenience
Getting Started
Q: What is Online Banking?- A: Colorado Federal Savings Bank is proud to offer its customers our Online Banking system. It is yet another convenient way for you to conduct your banking - from the comfort of your home or office!
- A: Signing up for Online Banking is simple:
- Apply online today. To access Online Banking, you must first apply. The application process requires the following information:
- First Name
- Last Name
- SSN or TIN
- Mother's Maiden Name
- Your Email address
- Account Information
- Login Name
- Password
- Drivers License
- Date of Birth
Please complete the online banking application. You will need to respond to the email which you receive from us to verify important information to ensure account security. - Apply online today. To access Online Banking, you must first apply. The application process requires the following information:
- A: Colorado Federal Savings Bank offers Online Banking service to our Customers at no cost! We hope you consider it to be a valuable benefit for choosing to bank with us!
- A: Be sure that you are entering your account number without any hyphens, punctuation or leading zeroes. Also, be sure to remember that passwords are case-sensitive.
Deposit Accounts: On your statements, your account number appears as XXX XXXXXX X. Please enter all 10-digits and omit the spaces / dashes.
Loans: On your payment coupon, your account number appears as 0XXX-XXXXXX-0X. Omit the first zero and the dashes for your 10-digit account number.
- A: Yes. Your Login Name must be at least 7 characters in length. It CANNOT contain any special characters or symbols - only letters and numbers.
- A: Password format requirements are as follows:
- Cannot be same as SSN / TIN
- Cannot be same as Login Name
- Must contain letters and numbers
- Must be a minimum of 7 characters in length
- A: From the Colorado Federal Savings Bank Home Page, go to the Secure Online Banking Login section and input your User Name and click on Go. This will then take you through the next password step and this will then take you to your account section.
- A: The safety and security of your personal information is important to Colorado Federal Savings Bank. Once you have applied for Online Banking access, we review your application to ensure your identity has been validated during the application process and to ensure your accounts are properly linked to your Online Banking profile. You will receive a series of status emails, which are sent to the email address you provided during the application process. Colorado Federal Savings Bank will notify you via email when access has been granted.
Username and Password Help
Q: What if I forget my password?- A: To recover your password:
- Click on the Forgot Password? link on the www.coloradofederalbank.com home page
- Enter your Login Name.
- Enter your email address. The email address must match the address we have on file.
- Answer your Challenge Question. This is the Challenge Question you selected and answered when signing up for Online Banking (or subsequently changed).
- Your password will be emailed to the email address we have on file.
- A: For your protection, if you - or someone trying to access your accounts - enter an incorrect password three times, we disable your Online Banking access. Please contact us at 877-484-2372 during business hours to have your password reset and security enabled.
- A: For your protection, we ask you to contact us to have your username reset. Please call our Online Banking support toll free at 877-484-2372 during business hours.
- A: To change your password, log into your account using your existing password. Once you are inside your account, go to the Account Services menu and select "Change Password", where you will be prompted to provide your old password and to type a new password. If you do not know your existing password, refer to the "What if I forget my password?" Q&A.
Security and Technology
Q: What can I do to safeguard my account information?- A: Below are best practices for safeguarding your account:
- Do not leave your account information out in an open area or on your computer screen accessible by others.
- Do not send your Access ID or Password or privileged account information over any e-mail system.
- Do not leave your Computer unattended while you are connected to Online Banking.
- Do not enter your Access ID or Password into Online Banking when there are others nearby who could observe you doing so.
- We recommend that you log out of Online Banking and close your browser completely after each session and/or clear cache and history.
- We recommend that any computer you use to access Online Banking have spyware protection, virus protection and a personal firewall. Moreover, keeping your machine updated with the latest security patches is also good practice.
- A: No special hardware or software is required to use Online Banking. All you need is a computer, modem and access to the Internet. Our site is best viewed using the most current Netscape Navigator or Microsoft Internet Explorer web browser. As Netscape and Microsoft release updated browsers, this site will evolve with their advancing technology.
To help ensure security, we recommend that any computer you use to access Online Banking have spyware protection, virus protection and a personal firewall. Moreover, keeping your machine updated with the latest security patches is also good practice.
- A: To help ensure security and proper functionality, you must use a browser that meets or exceeds the following requirements:
- 128-bit encryption
- You must have Cookies and JavaScript enabled
- We support browser versions Netscape Navigator 4.7 and Microsoft Internet Explorer 5.0 or higher. We recommend Netscape Navigator 7.1 and Microsoft Internet Explorer 6.0 with the latest service packs to take full advantage of the system.
- A: Online Banking resides on a secure server and Colorado Federal Savings Bank uses encryption technology to ensure the safety and integrity of your account. In addition, we have implemented an additional layer of protection for our customers called Multi-Factor Authentication (MFA). MFA offers additional protection by requiring customers to provide a different combination of information for online access to accounts. In order to access any account via Online Banking, the user needs a login password. Therefore, we strongly advise that you do not write your password down or give it to anyone that is not on your account.
- A: Encryption is the process by which data or information is converted into private or secret code that cannot be deciphered. This ensures secure transmission by preventing any non-authorized party from reading or changing data. Information is decoded only when it reaches its destination.
to interruption (e.g. power outage, network problems, heavy web traffic, computer crash, etc.)?
- A: Your account should be fine. As soon as you are able to re-access your account, you should verify any transactions you may have attempted to make were completed by reviewing your account history and balances. It may be necessary for you to resubmit any transaction you were in the process of completing when the interruption occurred.
- A: It's important to remember to always logout of your account whenever possible. However, if you do forget to do so, the system will "expire" your session. After 15 minutes of inactivity, the system will not allow any further inquiries or transactions and you will be asked to login again if you, or anyone attempts to do so.
Online Protection - Security Questions Overview
(Multi-Factor Authentication)
Q: I was prompted to enter personal information the first few times I logged onto Online Banking. Why was I asked for this information?
- A: In order to make your online banking experience as secure as possible, we are requesting all customers complete a security feature that detects any uncharacteristic or unusual behavior involving your account. If anything out of the ordinary is detected, we will verify your identity.
As our customer, we know how you typically behave: what types of transactions you conduct, when and from where. If we detect any activity that does not seem like your typical behavior, we will prompt you to further verify your identity so that we can ensure it is you and not a fraudster attempting to comprise your account. This will only happen on rare occasions. Normally you will not be asked for any additional information.
For example, if someone tries to sign in with your user name and password from a computer in a foreign country shortly after you have logged off from your normal computer at home, we may decide to verify that it is really you trying to access your account.
- A: Yes. You may opt out three times before the system will require you to enter the requested information. This includes choosing several security questions that only you know the answers to, as well as supplying phone numbers where you can be reached while banking online. Once this occurs you have added a layer of protection to your account.
- A: You will only be prompted to enter additional information when a particular activity or transaction appears to be unusual or uncharacteristic of your typical behavior.
- A: If any unusual or uncharacteristic behavior is detected you will be asked to answer several of the security questions you chose. This will most likely be a very rare occurrence.
- A: Uncharacteristic or unusual behavior is anything that appears out of the ordinary compared to how you normally would bank online and where you normally bank online. If the action being requested does not appear to be something you would normally do, we will ask you for more information to make sure it is really you and not an unauthorized user.
- A: The security system takes into account factors such as the type of transactions you ordinarily perform, the computers you typically use to access your accounts, or the typical security settings for your computer. Hundreds of factors, such as these, create a profile that is unique to you that allows us to make decisions about whether the person conducting a given activity and transaction within your account appears to be really you.
- A: You only need to complete the set-up process once; afterwards the new security system will work automatically. That means you are being protected every moment - when you are online and more importantly when you are not. Occasionally you will see this symbol to remind you that you are being protected:
- A: Yes. In fact, your personal information is safer than ever before because we are making sure it is really you and not an unauthorized user trying to access your information.
- A: If your user name and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction. If the user is unable to provide this information or cannot be reached on the phone, the activity would be blocked. This added layer of security helps us protect your online account at all times.
- A: It is always a good idea to regularly monitor your account for any unusual activity (like payments you didn't make). This security service helps prevent those incidences from ever occurring, so when you check your account everything is exactly how it should be.
- A: We are glad to hear you use antivirus software and a personal firewall. Be sure that you keep both programs up-to-date for the best possible protection against viruses, Trojans, and hackers. This Multi-Factor Authentication security feature protects against other kinds of threats such as a stolen user name and password. It works with your other personal security programs as an added layer of security for your online banking transactions.
Transactions and Account Activity
Q: What kind of transactions can I perform within Online Banking?- A: Within Online Banking it is possible to:
- View and Print Account History
- Review Account Balances
- Transfer funds between linked account used to fund the online savings account.
- A:Transactions such as transfers are posted to your account upon receipt of funds and can be confirmed online.
- A: No. You will not receive receipts for your transactions. However, because account information is updated immediately, you should be able to verify transactions by reviewing your account balance history.
- A: Account information is updated immediately. This allows you to verify your transaction by reviewing your account balance history to see if it is reflecting your transaction as having been processed. All transactions will appear on your Colorado Federal Savings Bank E-statement as well.
- A: You can reverse a transfer within the same account number by simply transferring the funds back.
- A: There is no limitation specific to Online Banking. Keep in mind, however, that some Colorado Federal Savings Bank transactions, products and services are subject to their own limitations and terms. For example, Federal Regulation D requirements are such that, you may make a maximum of six (6) preauthorized, automatic or telephone transfers per monthly payment cycle on a savings or money market account. No more than three (3) of the six (6) transfers may be made by check, draft, debit or similar order made by you and payable to third parties, including point-of-sale transactions. Not all products offered allow these features.
- A: Your account information is updated immediately. This means your information is accurate up to the minute.
- A: Yes, you may make a ACH withdrawal to the linked account which was used to fund your online account.
Deposit Account Services
Q: Can I open a savings account through Online Banking?- A: Yes, please use the Open Account Now to open your new account.
- A: No, Please call our Online Banking support toll free at 877-484-2372 during business hours to close your account.
Loan Applications
Q: Can I apply for a loan within Online Banking?- A: No. Please contact our loan origination department if you would like to apply for a loan.
For you convenience you may download this Mortgage Application Form.
- A: No. If you need to check on the status of your loan application, please contact the Real Estate Loan Origination office in which you applied.
Disclosures and Agreements
Privacy Policy- Online Banking Agreement
- Fee Schedule
- Patriot Act Disclosure
- Online Statement and Alert Delivery Agreement
- Disclosure of Account Terms
- Terms and Conditions of Your Account
- Funds Transfer Authorization Agreement and Notice
